Muriel Richardson introduced a pension plan for all personnel, followed shortly with the first group life insurance plan.

After James Richardson’s death, his wife Muriel Sprague Richardson became the Firm’s fifth President and oversaw its continued growth for the next 27 years.

James A. Richardson, as Chancellor of Queen’s University, and Prime Minister William Lyon Mackenzie King conferred an Honorary Degree on US President Franklin Roosevelt.

Under James’ direction, the flying operations of Canadian Airways Limited were extended from coast to coast.

James Armstrong Richardson formed Western Canada Airways Limited and Canadian Airways Limited, the largest air transport companies in the country.

Beginning with a small station in Moose Jaw, the Firm got into broadcasting as a means of reaching farm customers with the latest news, weather conditions and stock prices.

The Firm moved into the investment securities sector. In 1926, it joined the Montreal Stock Exchange and a year later, acquired the Wall Street brokerage of EA Pierce & Co.

The Firm constructed Richardson Terminal at Thunder Bay, which would unload its first railcar of grain on January 3, 1919.